FAQ - Frequently Asked Questions
Welcome to the Linen & Loom family. We've compiled some of our most frequently asked questions to provide you with honest and transparent answers. If you don't find what you're looking for here, please don't hesitate to reach out to our team—we're always here to help.
What is the story behind Linen & Loom?
Our story began with a simple, profound belief: that everyone deserves bedding crafted with integrity at a genuinely fair price. Our founder embarked on a quiet quest to find bedding that offered the best of both worlds—exquisite quality and ethical production, without compromise. This vision led us to forge direct partnerships with master weavers and Sedex Approved factories, allowing us to control the entire weaving process and eliminate unnecessary markups. We've been quietly perfecting the art of honest bedding, and we invite you to experience the difference that integrity makes.
Why do you talk about "honest prices"?
"Honest prices" is a core pillar of our brand. It is not a simple marketing slogan but a fundamental brand value. We believe that the price should genuinely reflect the true cost, quality, and ethical production of our bedding. By controlling our entire supply chain from design to manufacture and connecting directly with our partners, we eliminate the inflated markups often found in the industry. This ensures our prices are fair to you, the consumer, and fair to our partners by ensuring ethical wages and sustainable practices.
What materials do you use in your bedding?
We are committed to using only the finest, most honest materials. Our bedding is crafted from long-staple cotton varieties, renowned for their superior softness and inherent strength. We believe true quality stems from specific fibre characteristics and a traceable supply chain, not just a name. Our dedication to quality weaving means our products are durable, breathable, and sumptuously soft.
How do your certifications like OekoTex 100 and Sedex ensure quality and ethics?
We believe in proactive transparency and providing verifiable proof of our claims. All our products are OekoTex 100 Certified, which means they have been independently tested for harmful substances and are safe, clean, and free from dangerous chemicals. Our manufacturing partners are also members of Sedex, a leading global organization that provides a platform to manage and improve working conditions across the supply chain. This membership is a public commitment to ethical conduct, fair wages, and safe working conditions, serving as a robust assurance to you.
Are your products "Designed in the UK"?
Yes, our designs are born in the heart of the UK. We are deeply inspired by Britain's rich textile heritage and a unique aesthetic that blends modern sensibilities with timeless styles. This commitment to British design signifies originality, meticulous attention to detail, and a creative integrity that you can feel in every piece.
What are your shipping costs and delivery times?
We offer various shipping options to suit your needs. Standard UK delivery is usually completed within 3-5 working days. Shipping costs are calculated at checkout based on your order size and chosen delivery method.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy for any reason, you can return your items within 30 days of purchase for a full refund or exchange. Items must be in their original, unused condition and packaging. Please visit our dedicated Returns page for detailed instructions on how to process a return.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payments through PayPal.
How can I contact your customer service team?
You can reach our team via email at support@idealtextiles.co.uk or through our live chat feature on the website during business hours. We are here to help you with any questions about your order, our products, or our ethical journey.