Privacy policy

Your Privacy, Our Promise: A Transparent Look

At Linen & Loom, we believe in honesty and transparency in every thread, and that extends to how we handle your personal information. This Privacy Policy outlines how your data is collected, used, and shared when you visit or make a purchase from www.linenloom.co.uk (the "Site"). We're committed to ensuring your peace of mind, not just when you're sleeping soundly on our bedding, but also when you're Browse our site.

What Information Do We Collect?

When you engage with our Site, we collect two main types of information:

Device Information: As you browse www.linenloom.co.uk, we automatically gather certain details about your device. This includes your web browser, IP address, time zone, and some cookies installed on your device. We also track the individual web pages or products you view, what websites or search terms led you to our Site, and how you interact with us. This helps us understand how our Site is being used.

We use common technologies for this:

  • "Cookies": Small data files placed on your device, often with an anonymous unique identifier. You can learn more about cookies and how to disable them at http://www.allaboutcookies.org.
  • "Log files": These track actions on the Site, capturing your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels": Electronic files used to record how you navigate our Site.
  • Order Information: When you make or attempt to make a purchase through www.linenloom.co.uk, we collect necessary details like your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is crucial for fulfilling your order.

When we refer to "Personal Information" in this policy, we're talking about both Device Information and Order Information.

How We Use Your Personal Information

Your Personal Information helps us deliver the quality and service you expect from Linen & Loom:

  • To Fulfil Your Orders: We primarily use Order Information to process and dispatch your purchases, handle payments, arrange shipping, and provide you with invoices and order confirmations.
  • To Communicate With You: We'll use your Order Information to keep you updated about your purchases and respond to any inquiries you might have.
  • For Security & Optimisation: We use both Device and Order Information to help us screen for potential risks or fraud, particularly your IP address. This data also helps us continually improve and optimise our Site, understanding how customers browse and interact, and assessing the effectiveness of our marketing.
  • For Relevant Information & Advertising: With your preferences in mind, we may use this information to send you updates or advertisements about Linen & Loom products and services we believe might genuinely interest you.

Sharing Your Personal Information

To run our business effectively and provide you with seamless service, we do share your Personal Information with carefully selected third parties:

  • Shopify: Our online store is powered by Shopify. You can find out more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Google Analytics: We use Google Analytics to gain insights into how our customers use www.linenloom.co.uk, helping us enhance your experience. You can read more about Google's privacy practices here: https://www.google.com/intl/en/policies/privacy/. If you prefer, you can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Legal & Rights Protection: On occasion, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests like subpoenas or search warrants, or to otherwise protect our rights.

Behavioural Advertising

As mentioned, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe align with your interests. To understand more about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising using these links:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

Your Choices & Rights

Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we detect a "Do Not Track" signal from your browser.

European Residents' Rights: If you are a resident of Europe, you have the right to access the personal information we hold about you and to ask for it to be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the details below.

Please note that we process your information to fulfil contracts with you (like your orders) or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through www.linenloom.co.uk, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, or for legal, operational, or regulatory reasons. We encourage you to review it periodically.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please don't hesitate to reach out. We're here to help ensure your peace of mind.

By Mail:
Linen & Loom
Re: Privacy Compliance Officer
Office 2/3, 2nd Floor
48 West George Street
Glasgow
G2 1BP